Connecting with a question or objection
There are various ways you can get in touch with us on the off chance that you have an enquiry or might want to give us some input about our administrations. Our client benefit consultants are accessible 8.00am – 7.00pm Monday to Friday, 8.30am – 5.00pm on Saturday and 9.00am – 5.00pm on Sunday, barring UK Public and Bank Holidays.
Finish our online frame and we’ll react to your enquiry by email when we can.
In the event that you can influence your enquiry in 280 characters or less, to get in touch with us on Twitter and we’ll tweet back with the solution to your inquiry. The Twitter group are accessible Monday to Friday, 8.00am – 6.00pm.
You can telephone our Customer Service group on 0344 800 4466 in the UK. Calls are charged at nearby rate. In the event that you are calling from an abroad goal please call your neighborhood allocate.
We trust that you are satisfied with our administration – yet in the event that you have to whine, please get to our page on how you can connect with us to examine your protest.
On the off chance that you are a consistent package sender and might want to enquire about unique rates which are accessible for our record clients, please total this short shape and we will be in touch.
For Welsh talking clients:
Irk cwsmeriaid sy’n siarad Cymraeg gysylltu â ni ar 0344 800 5550
For clients with debilitated hearing:
Get in touch with us on Textphone 08000 855 854
Issue or objection
Parcelforce Worldwide expects to furnish you with a dependable and steady administration consistently. Assuming, be that as it may, you are despondent with the administration we have given you, this guide will reveal to you how you can connect with us to talk about your protestation.
What data do I have to give?
It would be ideal if you guarantee you furnish us with adequate significant data to empower us to help with your objection, this may include:
The package following number
Points of interest of what has happened/a timetable of occasions
Who/which of our groups you have reached already and subtle elements of why your grumbling stays uncertain
Conveyance name, address and contact number
Sending name, address and contact number
Bundle substance. (Counting any hues/brands/logos/serial numbers and so forth.)
Bundling portrayal (counting shade of box/recognizing logos and names and so forth.)
Your email address (if appropriate)
Day time phone number
On the off chance that we require additional data, we will get in touch with you to ask for this by utilizing the contact data you have given us.
For a few protestations relating to the misfortune, harm or deferral of your package, you will be required to finish a Parcelforce Worldwide claim shape which is accessible online through our site, any Parcelforce Worldwide warehouse or from any Post Office® branch. You can likewise present a claim utilizing our online claim entrance. Note that cases for misfortune, harm or postponement won’t be assumed control via telephone. In the event that you are reaching us in the interest of someone else, we may solicit you to give confirmation from that individual’s agree to you making a claim for their sake.
How would I make a grievance?
On the web
You can get in touch with us through our online web shape to make a grumbling by clicking here.
You may keep in touch with us at the address underneath:
PO BOX 486
On the off chance that you can influence your protest in 280 characters or less, to get in touch with us on Twitter and we’ll tweet back with the solution to your inquiry. The Twitter group are accessible Monday to Friday, 8.00am – 6.00pm.
Our Customer Promise
When we have the full points of interest of your protestation, one of our Customer Service Advisors will take responsibility for grumbling and give you a determination. Our guarantee is that we will plan to take close to 30 timetable days to completely react to your issues. Kindly know that some global grievances may take more time to determine because of the work that should be finished by our conveyance accomplices abroad.
There might be events when we require extra data from you to finish our examination. Should we require additional data, we will get in touch with you to ask for this and will permit 14 schedule days for your reaction. Should we not get an answer from you inside 14 schedule days, we will expect you don’t wish to catch up your protestation and consider the issue shut. Ought to there be any stretched out time period in reacting to your objection, we will reach you to clarify why and give an expected time scale we mean to react in.
Stage 1: Contacting our Customer Services Advisors
The Customer Services Advisor alloted to your case will examine and resolve your grumbling, and give you a tasteful reaction. In the event that you are not content with their answer, you can demand to raise your case to our Escalated Customer Resolution Team who will embrace a re-examination and additionally survey of our underlying reaction as proper.
Stage 2: Contacting our Escalated Customer Resolution Team
Our Escalated Customer Resolution Team is prepared and experienced in managing raised objections. Your case will be relegated to an individual from the group, who will try to address and resolve your further concerns.
After an audit at Stage 2 a letter of stop will be given should a friendly determination not be come to. At this stage our organisation would consider your grumbling shut.
Stage 3 – If you stay miserable
In the event that you require autonomous exhortation about your rights as a customer or how to advance a protest, you can contact Citizens Advice Consumer Service. They offer handy exhortation by means of the phone and on-line. It would be ideal if you know that Citizens Advice Consumer Service can’t make a protestation for your benefit or give guidance on particular Royal Mail items and administrations.