Thomas Cook Contact Number:
Thomas Cook Contact Numbers & Customer Service Phone Details
To speak with a member of the Thomas Cook Customer Service Team, then quickly get in touch using: 0845 682 0178
You can use this Thomas Cook contact number to make a booking, a complaint, or to speak with customer service.
Thomas Cook Customer Service Contact Opening Hours:
Monday – Sunday 08.00 – 22.00
Calls to Thomas Cook (in the UK) to 0845 prefixed phone numbers cost 13p/min service charge, plus your phone company’s access charge (set by them), and are not compatible with free inclusive minutes allowances. Alternatively you can call their local rate, mobile friendly numbers below.
Popular Thomas Cook Contact Numbers & FAQ’s
Thomas Cook Holidays & Flights Bookings Number : 01733 224 330
For any new bookings you are looking to speak with Thomas Cook about, please contact them on: 01733 224 330
Contact Thomas Cook Special Assistance Team: 0800 107 3409
If you are looking to contact Thomas Cook special assistance team, you should call: 0800 107 3409
Why You Should Travel With Thomas Cook
In June 2014 we changed the name of our site to Thomascookairlines.com from flythomascook.com after more than nine years in task. This denotes another period in our trip as the best known name in movement and a standout amongst the most adored carriers in the UK. As we’ve developed, our item offering has developed with us and therefore chose to switch our site name to our organization name. This was another name however same carrier and same incredible administration and we are as yet devoted to giving you the most ideal experience when booking.
New site: In December 2013 we turned into the first in the aircraft business to offer a completely responsive site that empowered our clients to view and book on your telephone, tablet or work area and from that point forward we’ve been striving to improve it even. We as of late propelled another pursuit and book territory to make booking your flights simpler than any time in recent memory.
New air ship: In December 2013 we respected the first of six spic and span Airbus A321 flying machine to our armada, named Sunny Heart, and after that five more A321 went along with us in summer 2014. We’ve put more than £8.5 million into renovating our armada of A330’s which now have even more extensive, ergonomically outlined seats to give you that little additional space.
Economy PLUS: For Summer 2015 we propelled our new Premium area finish with more legroom, additional solace and Premium Class additional items alternative and in 2017 we conveyed our Economy PLUS administration to short and medium pull flights.
New courses: We’re glad to fly constant from Manchester to a bigger number of goals in the USA than some other aircraft and in 2017 we added San Francisco and Seattle to the rundown. On summer 2018 you’ll additionally have the capacity to travel to wonderful goals like Dubrovnik in Croatia, Varna in Bulgaria and Marsa Alam in Egypt. Investigate the most recent on our new goals.
Honors: In 2016 we were enchanted to get some critical honors that perceived our sense of duty regarding enhancing our administrations to you. These included winning ‘Europe’s Leading Charter Airline’ at the World Travel Awards and coming best in the aircraft classification at the Customer Service of the Year Awards.
Thomas Cook Airlines Balearics: In 2017 we propelled Thomas Cook Airlines Balearics, based out of one of our most well known goals – Palma de Mallorca. These airplane will begin working in the late spring of 2018 utilizing an armada of Airbus limit body flying machine with the same incredible team and item found on load up our center armada.
Where we are going
We are the most conspicuous name in movement and one of the greatest relaxation carriers in the UK. With an armada of 31 planes we fly from more than 20 airplane terminals over the UK, conveying 6.7m travelers to more than 60 goals including North America, the Caribbean Sea and India, and also resorts crosswise over Europe and ski goals in winter. We have more than 2,500 workers crosswise over ten UK bases, with our head workplaces based at Manchester Airport, devoted to giving you the most ideal administration and experience.
As Thomas Cook Airlines UK we are a piece of Thomas Cook Group Airlines which additionally incorporates Condor (Germany), and Thomas Cook Airlines Scandinavia.
What we offer
In-flight suppers: We have collaborated with gourmet specialist James Martin to offer you a scope of top notch dinners at 36,000 feet. The menu includes very much cherished, customary dishes, for example, a breakfast of bacon and eggs, evening tea and meal chicken supper. Agreeing to accept a further two years, James will make more dinners for us, with new dishes including BBQ maple chicken, hamburger and dumplings and chicken baked and in addition a scope of sweets and tidbits. For those with uncommon dietary prerequisites, a decision of unique veggie lover alternatives, for example, Ricotta Tortellini are accessible and Kids can appreciate – for reduced cost! – one of James’ uniquely arranged suppers, for example, Bolognaise or Goujons.
Booking: You can view and refresh your booking on the web whenever and our simple to utilize self improvement segment empowers you to find answers online without speaking to anybody. On the off chance that you do need to address somebody we have a committed group of agreeable staff simply holding up to help.
In-flight: Our essential intend to make your trip as pleasant as would be prudent, your vacation begins with us and it’s imperative that you appreciate each snapshot of it, so kick back and appreciate what we bring to the table. Everything to keep you engaged while on load onto our flights, regardless of whether you’re into the most recent blockbuster films, music or hit TV shows*.
*not accessible on all flights
Additional contact numbers for Thomas Cook holidays
Thomas Cook Airlines
Deal with My Booking
You can utilize our ‘Deal with My Booking’ excursion to view and include additional items administrations like dinners, stuff and seats to your booking. You can likewise enter your Advance Passenger Information (API) and registration your flight on the web.
Deal with My Booking
In the event that you have any inability, therapeutic need or on the off chance that you experience issues moving around you’ll discover the data you requirement for a smooth adventure here. To take full favorable position of the free help that is accessible you should illuminate us no less than 48 hours preceding flight.
Unique Assistance Request Form
In the event that you have an objection in regards to your Thomas Cook Airlines booking or flight, you can get in touch with us web based utilizing the accompanying protest shape and our Customer Relations group will audit your dissension and react to you inside 28 days.
On the off chance that you have officially sent your objection to us and we have been not able determination, you can make utilization of our Alternative Dispute Resolution (ADR) plot which has been endorsed by the Civil Aviation Authority (the CAA) and is given by the Center to Effective Dispute Resolution (CEDR). CEDR is an autonomous determination supplier confirmed by the CAA to settle question amongst carriers and their travelers that have not been settled through the aircraft’s own protestations strategy. You can discover how to send your objection to CEDR by going by their site www.cedr.com/avionics.
An Online Dispute Resolution stage has been made to permit customers online access to Alternative Dispute Resolution, you can get to this here.
Client Complaint Form
Client objections identifying with extraordinary help necessities
Objection Resolution Official (CRO)
On the off chance that you experience issues amid your Thomas Cook Airlines flights at that point please approach one of our group for data on the most proficient method to contact a Complaint Resolution Official.
Our CRO’s are uncommonly prepared in affectability and mindfulness and also the material Federal Aviation Administration (FAA), U.S. Bureau of Transportation (DOT), Air Carrier Access Act (ACAA) and Americans with Disabilities Act (ADA) directions and enactment.
They are accessible amid working hours at all of our air terminal areas, either face to face or via telephone, and will have the capacity to react to your worries.
U.S. Branch of Transportation (DOT) contact subtle elements
Any client who trusts that Thomas Cook Airlines has damaged any arrangement of Title 14, Code of Federal Regulations, Part 382, may record a formal grumbling under the pertinent methodology of 14 CFR Part 382.65 at the accompanying location:
Flying Consumer Protection Division
U.S. Branch of Transportation
1200 New Jersey Ave, SE
Washington, D.C. 205090
Tel: (+1) 202-366-2220
U.S. Division of Transportation (DOT) Disability Hotline
In the event that you have encountered time-touchy, handicap related air travel benefit issues that require quick consideration you can call (+1) 800-778-4838 (voice) or (+1) 800-455-9880 (TTY) to get help.
This hotline likewise gives general data about the privileges of air explorers with handicaps and gives printed purchaser data on ask.
In the event that you wish to cross out a few or the greater part of your flights you can utilize the connections on the right. In the event that you wish to make a claim through your movement protection, you will have the alternative to ask for documentation as evidence of cancelation inside this frame.
It would be ideal if you note: Thomas Cook Airlines are 100% non-refundable.
Fractional Booking Cancelation
Full Booking Cancelation
To drop us a remark, or say thank you to an individual from our staff, you can utilize these connections
To report any site security issues or suspicious action please get in touch with us utilizing this email address. Sadly messages not straightforwardly identified with site security won’t be tended to or reacted to.
Other contact numbers
If it’s not too much trouble take note of that in the event that you are calling to roll out improvements to your booking, we should address the lead traveler.
Thomas Cook Airlines UK Support Team
Monday to Sunday from 8:00 am to 10:00 pm
Tel: 01733 224 330 (please check with your specialist co-op for any extra charges).
Thomas Cook Airlines UK Special Assistance Team
Monday to Saturday 8:00 am to 8:00 pm
Tel: 0800 107 3409, nearby telephone costs apply
Thomas Cook Airlines USA Support Team
Monday to Friday from 8:00 am to 11:00 pm CST
For USA and Canada*: Tel: 1-855-759-3665 for nothing out of pocket
From every single other nation: Tel: 1-630-4912491 (please check with your specialist organization for any extra charges).
*For hearing and discourse impeded clients please dial 711 or utilize the toll free number for the voice hand-off in your state.
Condor Customer Contact Center
Telephone: +49 (0) 6171 – 6988920*
Accessible 24 hours, 7 days seven days
*All phone lines have a place with neighborhood landline organize. Expenses may shift contingent upon supplier charges or potentially utilization of cell phones
Condor Special Assistance Team
Telephone: +49 (0) 6171-69889-78 (German and English)*
Business hours: Monday – Friday 09:00 – 19:00/Saturday 09:00 – 13:00
*All phone lines have a place with nearby landline organize. Expenses may differ contingent upon supplier charges and additionally utilization of cell phones.
Miles and More Service Team
Thomas Cook Airlines Belgium Seat and Special Reservations
Online at www.thomascookairlines.be or through our Service Center. Monday to Friday from 8:00 am to 8:00 pm, Saturday from 10:00 am to 6:00 pm Tel.: +32 (0) 2 400 34 22, nearby telephone costs apply
Handy guide to Thomas Cook contact phone number rates
0843 and 0845
phone numbers cost 7p/min service charge, plus your phone company’s access charge, and are not compatible with free minutes.
Calls (in the UK) to
0870 & 0872
prefixed phone numbers cost 13p/min service charge, plus your phone company’s access charge (set by them), and are not compatible with free inclusive minutes allowances.
0870 & 0872
prefixed phone numbers cost 13p/min service charge, plus your phone company’s access charge (set by them), and are not compatible with free inclusive minutes allowances.
0800 & 0808
(freephone) numbers are generally completely free to call – they have no service charge or access charge and don’t eat into your phone plan’s free minutes allowances.
01, 02 & 03
numbers have no service charge, only a common basic access charge set by your phone company, and are generally compatible with free minutes.
The history behind why you should contact Thomas Cook
Thomas Cook History
Thomas Cook is the world’s best-known name in movement, because of the motivation and commitment of a solitary man. Thomas Cook started his universal travel organization in 1841, with a fruitful one-day rail journey at a shilling a head from Leicester to Loughborough on 5 July. From these modest beginnings Thomas Cook propelled a radical new sort of organization – gave to helping Britons see the world.
A Brief History
On 9 June 1841 a 32-year old bureau creator named Thomas Cook strolled from his home in Market Harborough to the close-by town of Leicester to go to a moderation meeting. A previous Baptist minister, Thomas Cook was a religious man who trusted that most Victorian social issues were identified with liquor and that the lives of working individuals would be enormously enhanced on the off chance that they drank less and turned out to be better instructed. As he strolled along the street to Leicester, he later reviewed, ‘the idea all of a sudden flashed over my psyche with regards to the practicability of utilizing the colossal forces of railroads and headway for the assistance of this social change’.
At the gathering, Thomas recommended that an uncommon prepare be locked in to convey the balance supporters of Leicester to a gathering in Loughborough around a month later. The proposition was gotten with such excitement that, on the next day, Thomas presented his plan to the secretary of the Midland Railway Company. A prepare was in this way organized, and on 5 July 1841 around 500 travelers were passed on in open carriages the tremendous separation of 12 miles and back for a shilling. The day was an incredible achievement and, as Thomas later recorded, ‘in this way was struck the keynote of my journeys, and the social thought developed upon me’.
Amid the following three summers Thomas orchestrated a progression of treks between Leicester, Nottingham, Derby and Birmingham for the benefit of neighborhood balance social orders and Sunday schools. Inside these cutoff points a large number of individuals experienced rail go out of the blue, and Thomas could establish the frameworks of his future business. He later depicted this period as one of ‘eager altruism’ since, past the printing of notices and handbills, he had no monetary enthusiasm for any of these early trips.
Thomas Cook’s first business wander occurred in the mid year of 1845, when he sorted out an outing to Liverpool. This was a much more yearning venture than anything he had beforehand endeavored, and he made his arrangements with extraordinary careful quality. Not content with just giving tickets at low costs – 15 shillings for top of the line travelers and 10 shillings for second. Thomas additionally explored the course and distributed a handbook of the voyage. This 60-page booklet was a trailblazer of the cutting edge occasion handout.
The Great Exhibition
Before the finish of 1850, having just gone by Wales, Scotland and Ireland, Thomas Cook started to examine outside outings to Europe, the United States and the Holy Land. Such musings must be deferred, be that as it may, when Sir Joseph Paxton, modeler of the Crystal Palace, influenced Thomas to dedicate himself to bringing specialists from Yorkshire and the Midlands to London for the Great Exhibition of 1851. This he did with incredible excitement, once in a while spending a night at home amongst June and October, and he even created a daily paper, Cook’s Exhibition Herald and Excursion Advertiser, keeping in mind the end goal to advance his visits. Before the finish of the season Thomas had taken 150,000 individuals to London, his last prepares to the Exhibition conveying 3,000 youngsters from Leicester, Nottingham and Derby.
Over the Channel
Thomas kept on growing his business in Britain, yet he was resolved to create it in Europe as well. In 1855 an International Exhibition was held in Paris out of the blue and Thomas grabbed this open door by attempting to influence the organizations ordering the Channel movement to permit him concessions. They declined to work with him, be that as it may, and the main course he could utilize was the one amongst Harwich and Antwerp. This opened up the route for a fabulous roundabout visit to incorporate Brussels, Cologne, the Rhine, Heidelberg, Baden-Baden, Strasbourg and Paris, coming back to London by means of Le Havre or Dieppe. By this course, amid the late spring of 1855, Thomas escorted his first sightseers to Europe.
Switzerland and Italy
Thomas went by Switzerland without precedent for June 1863. In spite of the fact that this underlying visit was minimal more than a data gathering trip, a gathering of more than 60 women and respectable men went with Thomas to the extent Geneva. Among these spearheading sightseers was a young lady called Jemima Morrell, who kept up a composed record of every day’s occasions. Her unique journals might be examined today in the Thomas Cook Archives. Thomas composed further outings to the Continent in 1863, and before the finish of the season he had taken almost 2000 visitors to Paris, somewhere in the range of 500 of whom had proceeded to Switzerland. With the co-activity of the Paris, Lyons and Mediterranean Railway, Thomas started to issue roundabout tickets (in both English and French) amongst Paris and the Alps. He at that point set up the main roundabout voyages through Switzerland, which were such a quick achievement, to the point that he chose to expand his courses of action over the Alps. The principal Italian visits occurred in the mid year of 1864, when Thomas escorted two substantial gatherings, one to Florence and parts of focal Italy, the other to Rome and Naples.
Inn Coupons and Circular Notes
Thomas’ explorers to Switzerland and Italy were from the developing white collar classes and they expected preferable convenience over his prior common laborers clients had. He along these lines set out to consult with owners and inn proprietors to give rooms and dinners at great costs. His companionship with hoteliers, who were satisfied to get his business, empowered Thomas to create two critical travel frameworks: one was the inn coupon, propelled in 1868, which explorers could use to pay for inn settlement and suppers as opposed to utilizing cash; the other was his roundabout note, first issued in 1874 and a trailblazer of the voyagers check, which empowered sightseers to get neighborhood money in return for a paper note issued by Thomas Cook. [N.B. Thomas Cook did not imagine the roundabout note; financiers had been utilizing them since the late eighteenth century.]
Expanding on his achievements in Europe, Thomas made an exploratory outing to North America in 1865 and set up an arrangement of visits covering 4,000 miles of railroads. After four years, in 1869, he employed two steamers and directed his first gathering up the Nile. The peak of his profession, in any case, came in September 1872 when, at 63 years old, he withdrew from Leicester on a voyage through the world that would keep him far from home for very nearly eight months. It had for quite some time been his aspiration to movement ‘to Egypt by means of China’, however such an excursion just ended up plainly practicable toward the finish of 1869 after the opening of the Suez Canal and the culmination of a rail arrange connecting the east and west shorelines of America.
Thomas and his little gathering crossed the Atlantic by steamship and advanced through the United States from New York to San Francisco by rail. They set out by Pacific steamer to Japan, at that point over the Inland Sea to China, and a while later went by Singapore, Ceylon and India. Leaving Bombay, they crossed the Indian Ocean and the Red Sea to Cairo, from where the vast majority of the gathering flew out back to London. Thomas himself, in any case, set off on a broadened voyage through Egypt and Palestine, at long last returning home by means of Turkey, Greece, Italy and France following a nonappearance of 222 days. The led world visit rapidly turned into a yearly occasion, yet numerous extra tickets were issued to autonomous voyagers, some of whom went by means of Australia and New Zealand instead of China and Japan.
John Mason Cook
While Thomas was going round the world, his child, John Mason Cook, effectively finished the company’s turn to another head office at Ludgate Circus. Be that as it may, father and child contended over specific parts of the venture and in 1878 their organization finished. John was a superior specialist than Thomas, and he begin extending the organization globally. During a time when telecommunication was in its early stages and there were no phones or fax machines, this was a long way from simple.
John made abroad releases of The Excursionist, the daily paper began by his dad in 1851, to illuminate clients in spots, for example, France, Germany, India, Australasia, America and the Far East about the administrations he advertised. (This daily paper, which ended up plainly known as The Traveler’s Gazette in May 1902, kept on being distributed until 1939.) He additionally kept up a nonstop stream of correspondence with his workplaces abroad, keeping an eye on their work and griping on the off chance that anything turned out badly. In the same way as other effective agents, John Mason Cook consolidated an energy for getting a handle on business openings with an amazing memory for little subtle elements.
The Gordon Relief Expedition
In 1884 John Mason Cook was asked by the British Government to arrange an alleviation endeavor up the Nile to protect General Gordon from Khartoum. Courses of action were made for the development of 18,000 troops, about 40,000 tons of provisions, 40,000 tons of coal and 800 whaleboats. To transport the coal from Tyneside to Boulac and Assiout by means of Alexandria, 28 vast steamers and 6000 railroad trucks were required. An extra 7000 railroad trucks were required for the military stores, while on the Nile 27 steamers and 650 cruising pontoons were utilized to convey the troops and supplies. John and his Egyptian directors went about as regulators of the whole activity, which depended on the work of 5000 neighborhood men and young men, and finished their side of the agreement in November 1884. Notwithstanding every one of the endeavors, be that as it may, Khartoum fell in January 1885 and Gordon was executed.
Straight to the point, Ernest and Bert
Thomas and John Mason Cook both kicked the bucket amid the 1890s and the business was acquired by John’s three children: Frank Henry, Ernest Edward and Thomas Albert (‘Bert’). Amid the primary quarter of the twentieth