Broadband Provider Contact Numbers
Find contact phone numbers, emails and more for the most popular UK broadband and internet companies
This should be your first stop to find the right contact details for any UK broadband and internet company in the UK.
The contact numbers on this page can be used to speak directly with the right department of the right company at the right time. If you are having a slow connection, sometimes the providers throttle your use, but all it takes is for you to give them a call via one of our handy contact numbers so that they give you the full speed you bought.
We have also provided more contact details for additional departments so if you want to change or cancel your contract, or even start a new booking. Then all you need to do is find the most appropriate phone numbers on this site and you will get connected to their call centres and you will be put through to a real human.
New Ofcom report shows how providers compare on call waiting, complaints handling and reliability
New Ofcom report indicates how suppliers look at accessible as needs be pausing, grumblings dealing with and dependability
Administration quality correlation apparatus is accessible at www.ofcom.org.uk/servicequality
Yearly broadband execution report features fluctuating velocities
Individuals can discover how well real telecoms suppliers serve their clients, utilising an intuitive instrument propelled by Ofcom today.
The online instrument presents discoveries from Ofcom’s first ‘Contrasting Service Quality’ report – distributed today – in a basic, visual arrangement.
The exhaustive report and going with checker enables telephone and broadband clients to think about how unique suppliers rate for noting client calls, taking care of dissensions, and unwavering quality of their administrations.
The information draws on a mix of buyer research and grumblings figures, and insights acquired straightforwardly from suppliers that have never been distributed.
The discoveries ought to boost suppliers to enhance their administration quality and fix repeating issues.
Imperatively, they will likewise help advise purchasers who are looking for another supplier.
Sharon White, Ofcom Chief Executive, propelled the Comparing Service Quality report at an occasion co-facilitated by Ofcom and the shopper assemble Which? prior today. Sharon stated:
“We’re resolved to help realize an administration upheaval in the telecoms area, where consistency and perfection turns into the standard, and clients dependably start things out.
“Today we need to sparkle a light on how extraordinary suppliers perform, and are testing the business to up its amusement on client benefit. We’ll be observing intently to guarantee industry benefit measures are raised.”
Discoveries from the report
Every one of the discoveries cover the date-book year 2016.
In general, 92% of portable clients, 89% of landline phone clients and 87% of broadband clients were happy with their administration
Virgin Media clients revealed the most abnormal amounts of general fulfillment with their broadband administration (91%), contrasted with the part general, while BT clients announced the largest amounts of general fulfillment with their landline telephone utility (92%). Tesco Mobile clients revealed the most abnormal amounts of general fulfillment, contrasted with the versatile area all in all (96%).
Motivation to whine
Thirteen percent of broadband clients had motivation to whine to their supplier in 2016; this is higher than the extent of landline phone clients (5%) and versatile clients (4%).
Virgin Media and TalkTalk had the most astounding extent of broadband clients with motivation to whine in 2016 (both 16%). In the versatile market, a higher extent of Vodafone clients (7%) had motivation to gripe contrasted with the market all in all.
Breaking through to client administrations
By and large, landline phone and broadband clients needed to hold up finished twice as long to address a client administrations counsel (2 minutes, 51 seconds) than versatile clients (1 minute). Calls to specialized help took over two minutes longer all things considered to reply than deals calls.
Plusnet’s landline and broadband clients held up longest to have their call replied (7 minutes, 27 seconds all things considered), with more than one out of five of its clients (21%) hanging up before overcoming.
TalkTalk was fastest at noting its landline and broadband clients’ calls, taking only 47 seconds by and large. Together with EE, TalkTalk likewise had the most minimal rate of clients forsaking calls before traversing (4%).
For portable, O2 clients were continued holding up the longest (2 minutes, 3 seconds overall). The best entertainer was Tesco Mobile, which took only 30 seconds to reply.
Eight for every penny of O2 clients hung up before talking with an operator, contrasted and 3% of EE’s portable clients.
Normal call holding up times. Longest: Plusnet (7min 27sec). Most brief: TalkTalk (47sec)
Fulfillment with how protestations were taken care of
Simply finished portion of broadband and versatile clients who whined to their supplier over the most recent a half year of 2016 were fulfilled by and large with grumbling taking care of (56% and 57% individually). This is lower than the extent of landline phone clients (62%) who were happy with dissension dealing with by and large.
In the broadband market, Sky clients had the most elevated amounts of fulfillment with how their protest was managed (61%), while TalkTalk clients had the least (51%).
Fulfillment with how grumbling was taken care of. Most noteworthy: Sky (61%). Most reduced: TalkTalk (51%).
In the versatile market, Tesco Mobile clients had larger amounts of fulfillment with how their grievance was taken care of (74%), contrasted with the division general, while Vodafone clients had the lower levels of fulfillment (46%).
Fulfillment with how grievance was taken care of. Most elevated: Tesco Mobile (74%). Least: Vodafone (46%).
Fulfillment with protests dealing with in the landline phone part did not shift by supplier.
Fulfillment with dependability and execution
Very nearly nine out of ten broadband clients (86%) were happy with the unwavering quality of their administration, and 83% were happy with their online velocities.
Virgin Media clients announced higher than normal levels of fulfillment for the two measures (90% unwavering quality and 91% speed). BT and TalkTalk’s broadband clients detailed lower than normal levels of fulfillment with their online speed (80% and 71% individually).
For versatile, 86% of clients were happy with their gathering. Three’s clients announced lower than normal fulfillment with their gathering (80%).
Fulfillment with gathering by portable system administrator. O2: 86%. Vodafone: 86%. EE: 85%. Three: 80%.
Time taken to give new landline and broadband administrations
Suppliers take a normal of 13 timetable days to get another broadband administration up and running; 16 days to set up a landline administration, and 16 days to introduce a landline and broadband administration together.
The time taken to put in new administrations differed among suppliers utilizing the Openreach network.
Sky set up 59% of new landline or broadband administrations inside two weeks in urban zones and, alongside Post Office, finished 52% of client arranges in rustic territories inside a similar time.
TalkTalk was the slowest to set up its clients’ new landline or broadband administrations – finishing just 47% of requests in urban regions inside two weeks, and 42% in rustic zones.
Virgin Media, which does not depend on the Openreach arrange, finished right around seventy five percent of landline and broadband administration establishments inside a fortnight (74%) in urban regions.
Time taken to repair deficiencies
Where there’s a system blame requiring an architect, the time taken to send the designer will influence how rapidly the issue is settled. Suppliers utilizing Openreach – the piece of BT in charge of repairs and establishments – can pay for a quicker repair benefit for organize issues.
In 2016, most suppliers that depend on Openreach paid for repairs inside two working days, the least administration level.
Toward the beginning of 2016, the majority of Sky and TalkTalk’s private clients were on the following working day benefit level, yet the two suppliers downsized most clients to two working day repairs amid the year.
Conversely, BT updated the vast majority of its clients onto the following working day benefit level, in summer 2016.
Openreach repait level utilized for most private clients (December 2016). One working day repair (level 2): BT and Post Office (broadband). Two working days repair (level 1): EE, Plusnet, Post Office (landline), Sky, TalkTalk.
Execution of home broadband administrations
Ofcom has likewise distributed its yearly provide details regarding UK Home Broadband Performance today.
This looks at the execution of 19 mainstream broadband bundles, from seven web suppliers.
The normal UK broadband download speed achieved 36.2Mbit/s in November 2016 – an expansion of 7.3Mbit/s (25%) since November 2015.
The normal UK transfer speed was 4.3Mbit/s in November 2016, an expansion of 0.6Mbit/s (16%), contrasted with a year already.
Of the bundles analyzed, Virgin Media’s ‘up to 200 Mbit/s’ link bundle accomplished the speediest download speeds (averaging 173.1Mbit/s over a 24-hour time span and 149.5Mbit/s amid the 8-10pm pinnacle period). ‘Up to 76Mbit/s’ fiber-to-the-bureau administrations recorded the quickest transfer speeds (averaging 15.6Mbit/s more than 24-hours and amid top circumstances).
The paces offered by suppliers are not steady for the duration of the day, and can fall essentially amid occupied periods because of individuals going on the web in the meantime. The report finds that:
normal download speeds are 34.6Mbit/s amid the 8-10pm pinnacle period, contrasted with normal most extreme velocities of 39.1Mbit/s;
in spite of the fact that rates for link clients contrast positively and other superfast fiber bundles in general, a noteworthy minority of Virgin Media’s clients endure extreme lulls at top circumstances. For instance, 9% of clients utilizing its ‘up to 50Mbit/s’ item and 6% of clients utilizing its ‘up to 100Mbit/s’ item experienced normal rates of 10Mbit/s or less amid crest periods.
Ofcom has not possessed the capacity to distribute certain nature of administration data, either in light of the fact that suppliers don’t as of now gather it, or they do as such in a way that doesn’t permit like-for-like correlations.
In future, we hope to utilize new powers – prone to be given by the prospective Digital Economy Act – to expect suppliers to gather more data in a way that enables execution to be specifically analyzed. This may incorporate regions, for example, blame rates and repair times.
Top 10 hints for changing your broadband provider
Considering changing to a fresh out of the box new broadband supplier? Well you’ve gone to the ideal individuals. There are huge amounts of advantages to exchanging – it implies you can get quicker speeds, another switch, and in particular spare a truckload of cash – particularly when you pick a bundle the correct way.
In this article
1. Continuously, dependably think about
2. Check your agreement
3. Work out what speed you require
4. To confine or not to restrain?
Here are a couple of tips and traps we know for finding another broadband and doing the switch. Furthermore, bear in mind to investigate our manual for how to switch broadband for the responses to every one of your inquiries.
Step by step instructions to switch broadband
1. Continuously, dependably analyze
There are huge amounts of broadband suppliers out there, each offering something somewhat unique at a marginally extraordinary cost. When you need to switch, dependably utilize a value examination instrument – like this one ideal here! – to perceive what the choices are in your general vicinity, and which one will give you the best arrangement.
2. Check your agreement
Broadband contracts tend to last a while, so check what’s new with the one from your present supplier before taking out another one.
In case you’re no longer inside the agreement’s base terms, you’re allowed to switch.
In case you’re still inside the base terms, you can switch, yet there will probably be a cancelation expense – and it’s normally a major one.
On the off chance that your supplier presented an irregular value climb inside the most recent 30 days, in case you’re not accepting sufficiently quick speeds, or in the event that you trust your supplier is generally in break of agreement, you might be qualified for wipe out your agreement without punishment.
See our manual for your broadband purchaser rights for more information.
3. Work out what speed you require
Download speeds on broadband bundles can extend from a snail’s-pace 2Mb out in the sticks as far as possible up to a ludicrously quick 1Gb (1,000Mb) in specific regions.
So choosing what kind of speed you require – and whether you should spring for a fiber optic association – is vital. A bundle with superfast speeds (24Mb or more) is extraordinary for huge families, or any individual who streams a great deal of video, plays amusements on the web, or downloads extensive documents on the general. In case you’re uncertain what you may require, utilize our speed checker to perceive what speed you’re as of now getting so you have a decent reason for examination.
4. To confine or not to constrain?
Nowadays, the greater part of broadband bundles are boundless, which means you can utilize and download as much as you need without hitting any sort of top.
In the event that your family just uses the web a tiny sum – we’re talking not as much as a hour of fundamental perusing in a day altogether, no web based gaming, no watching recordings, no gushing music or podcasts – you might have the capacity to spare cash by deciding on a less expensive, restricted download bundle.
By and large, however, boundless broadband has a tendency to be similar in cost to its topped partner… We’d prescribe the boundless choice only for significant serenity.
5. Wrap up
Will you likewise make great utilization of a telephone line or a touch of pay-TV? You could spare cash by packaging them all up together with your broadband.
For a talkative family unit that uses the landline a great deal, pay special mind to bundles that have calls included – whether it’s night and end of the week calls, or boundless whenever calls. In the event that you never utilize the telephone, then again, go broadband-just or pick one with simply essential pay-as-you-go calls.
Groups from Sky or Virgin Media are ideal for huge television fans, and fabulous for getting every one of those superior stations. Or on the other hand for only a couple of additional channels – and the capacity to include administrations like BT Sport or Sky Cinema – search for essential TV from BT or TalkTalk.
To analyze groups, simply select the channels you need when you look at broadband bundles.
6. Remember your financial plan
Cost is a major concern when you’re picking broadband – this is what’ll leave your ledger consistently, all things considered.
By utilizing our correlation apparatus, you can not just observe every one of the bundles accessible in your financial plan, however you’ll additionally observe the genuine cost of what you’ll pay for every one. You can sort your outcomes by add up to first year cost, so you can plainly perceive how much each bundle costs – including your month to month charge, what you’ll be paying once an underlying offer runs out, and any coincidental set-up expenses.
7. Consider client benefit
A few suppliers, as Plusnet, are eminent for their astounding client benefit; others don’t generally inspire to such an extent. Investigate Ofcom’s examination to perceive what clients are stating, or have a perused of some client audits.
8. Do your exploration
It’s a smart thought to peruse up on the suppliers you’re thinking about, to make sure you realize what you can anticipate. Have a gander at our point by point supplier guides for the entire lowdown on them all.
9. Deal with your email account
Got an email account from your current broadband supplier? Time to discover what’ll transpire when you switch. Fortunately we have a guide for that.
In the event that it turns out it’ll be erased, get the chance to work going down your messages and exchanging everything over to a Gmail, Outlook, or other record ASAP.
10. Realise what happens when you switch
Exchanging broadband supplier is far less demanding than it sounds. Investigate our how-to manage for every one of the subtle elements on how it’s done, and what’s in store in the switchover. In case you’re remaining in a similar house or level, you can keep a similar telephone number as well.
In case you’re exchanging between two Openreach suppliers -, for example, BT, Sky, TalkTalk, Plusnet, or EE – you should simply arrange another bundle. Your new supplier will deal with everything engaged with the switch, including getting your current broadband wiped out.
In case you’re changing to or from a supplier on an alternate system, however – like Virgin Media – you’ll have to call up your present supplier and cross out the administration yourself. We’d prescribe doing this after you’ve requested another bundle, so you know when your new broadband is probably going to go live.
The most popular broadband companies contact numbers can be found here
TalkTalk broadband and internet contact number and phone details
TalkTalk is one of the UK’s largest broadband providers, but sometimes it is really important to speak directly to a person at their end so you can discuss account and billing issues. It is also common to have broadband connectivity issues, so having a to-hand number is really important. So what we have done at contact-numbers.org.uk is pull together all these numbers for your convenience.
You can quickly contact TalkTalk’s customer service number or get in touch with accounts and billing, just follow this link to find all of the TalkTalk Contact Phone Numbers.
Plusnet broadband and internet phone number and contact details
Plusnet is an internet provider that prides themselves on their customer service, so being able to call them at your convenience. This is where contact-numbers.org.uk comes in handy, we have compiled all of the most appropriate contact details all in one handy place so you can phone them and be put in touch with the right department quickly.
To find the contact information for Plusnet use the following link: Plusnet customer contact phone numbers.
Handy guide to broadband contact phone number rates
0843 and 0845 phone numbers cost 7p/min service charge, plus your phone company’s access charge, and are not compatible with free minutes.
Calls (in the UK) to 0870 & 0872 prefixed phone numbers cost 13p/minservice charge, plus your phone company’s access charge (set by them), and are not compatible with free inclusive minutes allowances.
0800 & 0808 (freephone) numbers are generally completely free to call – they have no service charge or access charge and don’t eat into your phone plan’s free minutes allowances.
01, 02 & 03 numbers have no service charge, only a common basic access charge set by your phone company, and are generally compatible with free minutes.