Our administration ethos
We know how critical broadband is for your business. We additionally comprehend that you should have the capacity to put stock in your supplier to settle things if there are issues. Giving remarkable client bolster is at the core of all that we do and our Business Support Team has the accompanying ethos:
We’ll make it simple for you to connect
Each business is extraordinary and needs assistance in various ways. That is the reason and in addition our group keeping an eye on our 0800 freephone bolster line, we’ve additionally got an abundance of online help. From broadband, email and telephone FAQs in our help area, to our Community Site business gatherings, you have distinctive approaches to get the assistance you require.
We’ll take possession
On the off chance that you do require enable you’ll to be in the hands of somebody who takes responsibility for issue. We’ll call you, content you, or refresh you online until the point that your concern is settled. We realize that little things have a major effect as well. Along these lines, on the off chance that you’d incline toward, you can request to address somebody you’ve addressed previously. What’s more, insofar as they’re free you can talk to them.
We won’t stop until the point when we settle your issue
We pride ourselves on our brilliant levels of help, quick call answer rates and settling issues rapidly. That implies you can invest less energy calling us and additional time concentrating on your business.
We’ll clarify things on your terms
From directing you through things in basic, plain English, to talking about more specialized points of interest when it’s required, our group of broadband specialists will ensure you comprehend what’s happening. We’ll be open, legit and above all we’ll hear you out.
We’ll generally be focused on you
When you require enable you to require answers quick – to keep your business running easily. That is the reason we set ourselves target reaction times. We go the additional mile to convey the absolute best turnaround to your inquiries. Wherever conceivable we’ll do what we can to settle your concern first time, regardless of whether it implies the call keeps going somewhat more. Each individual from the Business Support Team is multi-talented, so you won’t get pushed around or always put on hold looking for a solution to your question.
A litte more history about Plusnet
We’re an amicable, straightforward, grant winning correspondences supplier. We were conceived in 1997 with a basic conviction – everybody should pay a reasonable cost and still get incredible client benefit. We give extraordinary esteem broadband, telephone, TV and now versatile, all with accommodating benevolent individuals available to deal with stuff.
We go the additional mile to ensure our clients are fulfilled; with the cost they’re paying, as well as with the administration they’re accepting. We put a considerable measure of exertion into our client benefit, possibly that is the reason our clients are more fulfilled than those of Sky, Virgin and TalkTalk.
uSwitch Broadband and Mobile Awards 2017 – Broadband Provider of the Year, Best Value Broadband Provider and Best Provider Customer Service MSM Broadband Supers 2017 – Best for Customer Service and Best Value Broadband – Broadband Genie Survey Awards – 2017
We’re pleased to have bunches of upbeat clients, and motivating honors to remember it is the cherry on the cake! Throughout the years we’ve gotten a lot of acclaim for our client centered approach.
We won’t trade off
At Plusnet we’re driven and focused on continually conveying incredible esteem bargains in addition to quality UK-based client benefit 365 days a year.
We’re clear and genuine, and when you converse with us you won’t discover us perusing from a content. Regardless of whether you’re well informed or a technophobe, we’ll converse with you as an individual, since we’re people as well.
UK based client benefit
We tune in to our clients
Through our site, online networking, or via telephone, we’re continually tuning in to our clients. There’s dependably space to enhance and develop and, on account of their input, we can improve Plusnet even.
Offering back to the group
Situated in Sheffield and Leeds, we’re glad to work intimately with our neighborhood groups. Our staff do loads of volunteering for philanthropies over the area and we’re especially pleased to help The Sheffield Children’s Hospital.
We additionally need to offer back to our clients in different routes, so from supporting the prominent Yorkshire Marathon and exciting GP2 hustling, to joining forces with the BFI and facilitating fun Code Clubs at schools, we’re planning to move, empower and engage.
Perceive how we function with our nearby groups Some of our group supports
Old PC with Force9 site and new PC with plus.net
How about we backpedal…
We’ve made considerable progress since our beginning of offering dial up broadband in the ’90s – and the Internet has changed greatly as well. One thing that has remained the same is our sense of duty regarding offering an incredible administration at a reasonable cost.