Parcelforce Contact Number
0845 682 0186
Parcelforce Contact Numbers & Delivery Enquiry Call Details
To speak with a member of the Parcelforce Customer Service Team, then quickly get in touch using: 0845 682 0186
You can use this Parcelforce contact number for general enquiries, new orders and complaints.
You can use this Parcelforce contact number for general enquiries, new orders and complaints.
Parcelforce Customer Service Contact Opening Hours:
Monday – Friday 08.00 – 19.00
Monday – Friday 08.00 – 19.00
Saturday 08.30 – 17.00
Sunday 09.00 – 17.00
Calls to Parcelforce (in the UK) to 0845 prefixed phone numbers cost 7p/min service charge, plus your phone company’s access charge (set by them), and are not compatible with free inclusive minutes allowances. Alternatively you can call their local rate, mobile friendly numbers below.
Popular Parcelforce Contact Numbers & FAQ’s
Parcelforce Customer Service Contact Number: 0344 800 4466
If you need an update on the delivery status of your parcel, please visit our tracking page.
If you need to make a claim, please visit our online claims portal.
The answers to frequently asked questions can be found in our help and advice section.
For any enquires relating to the Parcelforce Worldwide Mobile App please email the App Support team.
But to speak with the customer service department at Parcelforce then call: 0344 800 4466
Parcelforce Complaints Number: 0872 653 0135
Connecting with a question or objection
There are various ways you can get in touch with us on the off chance that you have an enquiry or might want to give us some input about our administrations. Our client benefit consultants are accessible 8.00am – 7.00pm Monday to Friday, 8.30am – 5.00pm on Saturday and 9.00am – 5.00pm on Sunday, barring UK Public and Bank Holidays.
Finish our online frame and we’ll react to your enquiry by email when we can.
In the event that you can influence your enquiry in 280 characters or less, to get in touch with us on Twitter and we’ll tweet back with the solution to your inquiry. The Twitter group are accessible Monday to Friday, 8.00am – 6.00pm.
You can telephone our Customer Service group on 0344 800 4466 in the UK. Calls are charged at nearby rate. In the event that you are calling from an abroad goal please call your neighborhood allocate.
We trust that you are satisfied with our administration – yet in the event that you have to whine, please get to our page on how you can connect with us to examine your protest.
On the off chance that you are a consistent package sender and might want to enquire about unique rates which are accessible for our record clients, please total this short shape and we will be in touch.
For Welsh talking clients:
Irk cwsmeriaid sy’n siarad Cymraeg gysylltu â ni ar 0344 800 5550
For clients with debilitated hearing:
Get in touch with us on Textphone 08000 855 854
Issue or objection
Parcelforce Worldwide expects to furnish you with a dependable and steady administration consistently. Assuming, be that as it may, you are despondent with the administration we have given you, this guide will reveal to you how you can connect with us to talk about your protestation.
What data do I have to give?
It would be ideal if you guarantee you furnish us with adequate significant data to empower us to help with your objection, this may include:
The package following number
Points of interest of what has happened/a timetable of occasions
Who/which of our groups you have reached already and subtle elements of why your grumbling stays uncertain
Conveyance name, address and contact number
Sending name, address and contact number
Bundle substance. (Counting any hues/brands/logos/serial numbers and so forth.)
Bundling portrayal (counting shade of box/recognizing logos and names and so forth.)
Your email address (if appropriate)
Day time phone number
On the off chance that we require additional data, we will get in touch with you to ask for this by utilizing the contact data you have given us.
For a few protestations relating to the misfortune, harm or deferral of your package, you will be required to finish a Parcelforce Worldwide claim shape which is accessible online through our site, any Parcelforce Worldwide warehouse or from any Post Office® branch. You can likewise present a claim utilizing our online claim entrance. Note that cases for misfortune, harm or postponement won’t be assumed control via telephone. In the event that you are reaching us in the interest of someone else, we may solicit you to give confirmation from that individual’s agree to you making a claim for their sake.
How would I make a grievance?
On the web
You can get in touch with us through our online web shape to make a grumbling by clicking here.
By post
You may keep in touch with us at the address underneath:
Parcelforce Worldwide
Correspondence Team
PO BOX 486
Wakefield
WF1 9AG
On the off chance that you can influence your protest in 280 characters or less, to get in touch with us on Twitter and we’ll tweet back with the solution to your inquiry. The Twitter group are accessible Monday to Friday, 8.00am – 6.00pm.
Our Customer Promise
When we have the full points of interest of your protestation, one of our Customer Service Advisors will take responsibility for grumbling and give you a determination. Our guarantee is that we will plan to take close to 30 timetable days to completely react to your issues. Kindly know that some global grievances may take more time to determine because of the work that should be finished by our conveyance accomplices abroad.
There might be events when we require extra data from you to finish our examination. Should we require additional data, we will get in touch with you to ask for this and will permit 14 schedule days for your reaction. Should we not get an answer from you inside 14 schedule days, we will expect you don’t wish to catch up your protestation and consider the issue shut. Ought to there be any stretched out time period in reacting to your objection, we will reach you to clarify why and give an expected time scale we mean to react in.
Interior procedures
Stage 1: Contacting our Customer Services Advisors
The Customer Services Advisor alloted to your case will examine and resolve your grumbling, and give you a tasteful reaction. In the event that you are not content with their answer, you can demand to raise your case to our Escalated Customer Resolution Team who will embrace a re-examination and additionally survey of our underlying reaction as proper.
Stage 2: Contacting our Escalated Customer Resolution Team
Our Escalated Customer Resolution Team is prepared and experienced in managing raised objections. Your case will be relegated to an individual from the group, who will try to address and resolve your further concerns.
After an audit at Stage 2 a letter of stop will be given should a friendly determination not be come to. At this stage our organisation would consider your grumbling shut.
Stage 3 – If you stay miserable
In the event that you require autonomous exhortation about your rights as a customer or how to advance a protest, you can contact Citizens Advice Consumer Service. They offer handy exhortation by means of the phone and on-line. It would be ideal if you know that Citizens Advice Consumer Service can’t make a protestation for your benefit or give guidance on particular Royal Mail items and administrations.
Why You Should Send Your Parcel With Parcelforce
Organisation history
More than 25 years really taking shape we’ve a long history as a feature of the Royal Mail Group, however in 1986 Royal Mail made a different bundle work framing the establishments of the business we know today. In 1990 Royal Mail Parcels was rebranded to Parcelforce, alongside a gigantic interest in IT and foundation with the presentation of internet following and the development of our National and International arranging centers. At that point in 1998 the business was rebranded to Parcelforce Worldwide. The most recent decade has seen us move into the express packages showcase with assist interest in innovation which empowers us to give our extraordinary nature of administration. In 2013 we kept putting resources into the fate of our business, empowering us to additionally upgrade our system with 12 as good as ever terminals. Alongside building a fresh out of the box new preparing focus in the North West with industry driving innovation; guaranteeing that we can keep on handling your bundles with more noteworthy speed and exactness, so we are best set to meet the fast development sought after inside the express packages showcase.
Key Facts
We work a center point and talked accumulation and conveyance framework with 54 stops over the UK encouraging three profoundly computerised following and arranging focuses (two of which are in the Midlands and one in the North West).
The National Center
Spreads 24,000 square meters and is a fourth of a mile long
Intended to deal with 58,500 packages for every hour
Filtering innovation offering 270 degree standardised tag perusing stations
At top circumstances we take conveyance of a completely stacked vehicle like clockwork
On location learning asset focus adds to the advancement of our staff
The International Center
Spreads 12,500 square meters
Procedures 35,000 packages (import and fare) every day to 240 nations and regions around the world
Handles more than 7 million packages each year
Overhead scanners and volumetric estimating innovation help staff in effective sortation and quick preparing
A devoted Inbound Customs Clearance group
11 ‘rapidscan’ x-beam machines guarantee that worldwide directions and tight security are constantly kept up
The North West Processing Center
A 14 section of land site with space to extend
Utilizing the most recent Vanderlande cross belt arranging gear
Intended to deal with 13,800 packages for every hour
Propelled camera innovation for filtering, video coding and optical character acknowledgment
Handy guide to Parcelforce contact phone number rates
0843 and 0845 phone numbers cost 7p/min service charge, plus your phone company’s access charge, and are not compatible with free minutes.
Calls (in the UK) to 0870 & 0872 prefixed phone numbers cost 13p/min service charge, plus your phone company’s access charge (set by them), and are not compatible with free inclusive minutes allowances.
0800 & 0808 (freephone) numbers are generally completely free to call – they have no service charge or access charge and don’t eat into your phone plan’s free minutes allowances.
01, 02 & 03 numbers have no service charge, only a common basic access charge set by your phone company, and are generally compatible with free minutes.
The history behind why you should send your parcels with Parcelforce
Our services
You can trust us to deliver your parcels and your promises at home and abroad taking the same care that you would yourself. We’re equipped with the latest technology and you’ll discover that good quality can also be good value. We offer a wide range of value for money services delivering across the UK and Worldwide setting the standard for exceptional quality of service. We deliver to every address in the UK and 99.6% of world’s population, and the strength of our international partnerships around the world means we can package the right combination of services for you. We offer our customers a range of flexible convenient delivery options including delivery to over 11,000 local Post Office branches, if they know they can’t be at home to receive their items.
So as a customer you’re in control:
We’ll pick up from your door or you can drop off at your nearest Post Office branch or depot
We can reach every home and office in the UK every working day of the year
Recipients can also pick up from their local Post Office® branch or a designated place
You can track your parcels at every stage
We even deliver on Saturdays
For business account customers there are additional specialist services and interactive text facilities