Popular First Choice Customer Service Contact Numbers

First Choice Opening Hours

Although these are the contact numbers for the main First Choice call centre, they also have a large number of bricks and motor stores. Each will have their unique telephone number and opening hours. You can find your local store and contact information on their dedicated shop finder part of the website. 

What is the main First Choice Phone Number?

As you can see, there is a First Choice phone number for both Holidays and Flights. If you are planning an all inclusive holiday with First Choice then you should use the phone number: 0203 451 2720.

However if you are only booking flights with First Choice, then you should use the phone number that is: 0203 451 2695.

If you have any issues with either of these phone numbers, then you can find many more First Choice phone numbers on their website. But we will cover some of these additional ways to contact First Choice below.

First Choice customer service contact number

The best way to contact the First Choice customer service team is through 0203 451 2720. The customer service team at First Choice will be ready to take your call.

There are a few important things to remember when talking with First Choice customer service, the first being if you have already made a booking, then have your booking reference to hand, this will speed up the process and make the overall customer service journey better.

If you are looking to contact First Choice customer service to discuss a holiday or you are looking to book then you should have the holiday reference available.

Although each holiday doesn’t have a unique reference number like some websites, yo will need to quote the hotel name and when you are looking to travel to the customer service team and you can discuss additional options like rooms, flights & transfers.

Speaking with the First Choice customer service team will also give you all available options, and they potentially might be able to give additional advice on what to do in the area, something that the First Choice website lacks.

This is obviously the customer service department before you travel. However if you are looking to speak with the customer service team once you’ve finished traveling with First Choice, then we will cover some more of this below.

But more importantly what happens if you are on holiday and need to contact First Choice in case of an emergency? – Don’t worry, we’ve got you covered!

The First Choice customer service team manage this emergency contact number 24 hours a day, seven days a week, which is very convenient if you find yourself in trouble at the other side of the world.

If calling isn’t an option, or perhaps your mobile phone provider doesn’t allow you to call abroad, then you can always try text First Choice, and they will try follow up with you as soon as possible. The emergency text contact number is 08247.

When sending a text message to the First Choice customer service team remember if they are to help you, then provide as much useful information as possible. An example of this would be, name, hotel, booking reference and most importantly a number to call you back on. Which might be the hotel reception.

 The third and final way to get in touch with the First Choice customer service team if you are in an emergency is via email. Conveniently First Choice have supplied a support email incase your phone doesn’t have reception where you are. serviceuk@tui.com

Just remember, when contacting the First Choice emergency department, either by phone, text or email to have as much relevant information to available to speed up the process and it will make your experience contacting customer service much better.

What is the First Choice Complaints Number?

The First Choice Complaints Number is 0203 451 2693. You can call this number to begin the complains procedure, or learn how to begin the complaints procedure.

First Choice pride themselves on giving outstanding holidays, as well as outstanding customer service. But on the odd occasion, something might go wrong with your holiday booking, so First Choice have a complaints procedure in place to make sure your complaint is processed quickly.

First Choice’s online complains form, which can be found here:    https://www.firstchoice.co.uk/contact-us/send-us-an-email/post-travel/ allows us to provide all the required information so that your complaint can be processed accordingly.

Don’t forget, if you want to speak to a member of the customer service team, you should initially call 0203 451 2693. They will assist you with your complaint procedure.

Remember to put in your accommodation / flight reference so that First Choice can reference your booking quickly. Please see the below image which highlights where you need to put this in.

The large box at the bottom allows you to fill in your bespoke claim comments, this is where you should detail everything that went wrong, and don’t miss out any details even if you think they are not important. Make sure you reference dates and times correctly too where appropriate as this will help support your claim.

If you want to contact, or make a complaint against other holiday providers, you can take a look through our website to find more information on how to best make a complaint.

First Choice Freephone Number 0800

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The history behind why you should contact First Choice