ScotRail Contact Number

ScotRail Contact Number

0845 682 0208

ScotRail Logo & Contact Number

Calls to ScotRail on 0845  numbers cost 7p/min, plus your phone company’s access charge.

ScotRail Customer Service Contact Numbers

Call the ScotRail customer service team on: 0845 682 0208

You can call this ScotRail contact number to speak with customer service about new bookings, live train times, complaints and all other enquiries.

Popular ScotRail Contact Numbers

ScotRail DepartmentContact Number
ScotRail Contact Number0845 682 0208
ScotRail Telephone Number0845 682 0208
ScotRail Free Phone Number0344 811 0141
ScotRail Complaints Number0845 682 0208
Payment Issues / Billings0344 811 0141

ScotRail Opening Hours:

ScotRail DepartmentOpening Hours
ScotRail Customer ServiceMonday to Sunday – 7am-10pm

0845 682 0208


What Is the main ScotRail Contact Number?

The main ScotRail contact number is 0845 682 0208. The customer service team will be able to help you with all of your quires. There are also many more ways to get in touch with ScotRail.

You can also call ScotRail on their local rate number which is 0344 811 0141. Most calls to 02 numbers are included in call packages, but if you are unsure you can find out more information here.

When you make a Google Search for ScotRail contact number you are greeted with a handy Google snippet with the call information on it.

ScotRail Contact Number Search

The number it provides you with is another local rate number you can call which is 0344 811 0141. Which is the same number as the ScotRail contact number provided above.

ScotRail Complaints Number

The complaints number for ScotRail is 0344 811 0141. You should call this number if you have had an issue with their train service and would like to make a formal complaint.

Like all travel services, when a train is delayed or canceled, it can cause serious inconvenience to those effected. Therefore ScotRail have a dedicated complaints department to deal with your complaint.

ScotRail provide a handy article on how to raise a complaint, you can check it out here.

If you are unsure on how to best go about raising a complaint, there is a great article on the best way to raise a complaint to ScotRail here.

ScotRail Customer Service Department

If you visit the ScotRail website, you can find their contact section quite easily.

If you visit you can see the contact button on the top right of the screen as shown below.

ScotRail contact button on website

On the contact section of their website, ScotRail provide contact numbers for lots of different departments.

ScotRail contact number departments

Here you will find ScotRail contact numbers for customer service, disables assistance or for other departments for example if there is a safety issue on the railway.

You can find more information on what to do if you need to report a safety issue on the railway here.

Contact ScotRail Using Their Contact Form

On the contact section of their website, ScotRail also provide an online contact form. You can find that here.

ScotRail online contact form

It asks what you are enquiring about, be it a complaint, a compliment or to do with the price. Then you are asked to fill in your personal contact information, and detail your complaint.

Make sure you fill in your contact information correctly, including an up to date contact number otherwise ScotRail won’t be able to follow up on your message.

Contacting ScotRail Via Social Media

Like all modern companies, you can also contact ScotRail via social media.

If you’re looking for a fast response, the best way to contact ScotRail is by calling their customer service department on 0845 682 0208. But social media provides other ways you can contact ScotRail.

Social media is used for our convenience, so you can easily raise a complaint, or ask a quick question, we’ve highlighted some of the key social media platforms for ScotRail below.

Contact ScotRail on Facebook

Contact ScotRail via Twitter

Additional Holiday & Train Companies Contact Numbers

This website hosts a whole range of Holiday & Travel Contact Numbers.

So when you are planning your next trip away, you can also find the right companies contact number and department. A few examples of the type of holiday clients are:

Trainline Contact Number

Virgin Trains Contact Number

KLM Contact Number

On The Beach Contact Number

Be sure to check out these pages, and bookmark this website to keep up to date with ScotRail contact information.