TFL Contact Number – 0845 682 0210

TFL Contact Number

0845 682 0210

TFL Contact Number

Calls to TFL on 0845  numbers cost 7p/min, plus your phone company’s access charge.

TFL Customer Service Contact Numbers

The best number to call the TFL (Transport For London) customer service team is: 0845 682 0210

You can call this TFL contact number to speak with customer service about new bookings, live train times, complaints and all other enquiries.

Popular TFL Contact Numbers

TFL DepartmentContact Number
TFL Contact Number0845 682 0210
Telephone Number0845 682 0210
TFL Free Phone Number0343 222 1234
Complaints Number0845 682 0210
Payment Issues / Billings0343 222 1234

TFL Opening Hours:

DepartmentOpening Hours
TFL Customer ServiceLines Open 24/7

0845 682 0210


What is the main TFL Contact Number?

The main TFL (Transport For London) contact number is 0845 682 0210. This number will direct you to the switchboard which can handle all enquiries.

Calling TFL on this number will cost 7p/min plus your companies access charge.

Alternatively, you can call the TFL local rate number, which is 0343 222 1234. Calls to this 03 number are charged at a local rate, but are often included in inclusive minutes packages.

If you are still unsure, you can read this article on how much calls to TFL on 03 number should cost.

When you perform a Google Search for “TFL Contact Number” you are greeted with a Google Snippet, which displays the below result.

TFL Contact Number Google Search

The TFL contact number you are greeted with is the local rate number that was mentioned above 0343 222 1234.

This handy addition to Google makes it even easier to get in touch with TFL quickly.

Trying to find the contact number on the website is hard

It is a good thing that the Google Snippet helps searches with the number, as the TFL website is difficult to navigate.

The image below is what you are greeted with when you visit their website.

TFL Contact Webpage

There are a huge number of options, which are a nightmare to navigate, and the contact number is hidden away at the bottom of the page.

TFL Customer Service Contact Information

This is why we have put this number together, as if you are not greeted with the Google Snippet, or are searching from a different search engine, then we wanted an easy place to find the TFL contact number.

TFL Complaints Contact Number

The number you should call to complain to TFL is 0845 682 0210. The lines are open 24/7, so you can call anytime.

When you are inconvenienced by a delayed or canceled train, it can have huge implications on the rest of your journey.

Delayed Trains

You may have also experienced poor customer service from a member of staff, or had an unpleasant traveling experience that you want TFL to know about.

The quickest way to get your query resolved is if you call the TFL contact number 0845 682 0210. But there are also more ways you can contact TFL to raise a complaint.

Contact TFL Via TextPhone

TFL also provide a “Text Phone” service, which allows you to speak with a customer service representative through convenient text.

The TFL text phone number is 0800 112 3456, and it offers a unique way for you to speak with customer service.

While we’re on the topic of texts, there is also a helpful service provided by the British Transport Police which allows you to text in an emergency. You can read more about this here.

TFL Texting In Emergency

Contact TFL By The Post

Another way to get in touch with TFL is by sending them a letter to their head office address.

A well written complaints letter can be one of the most effective way of having your complaint taken seriously.

If you are struggling on how to structure your complaints letter, then there are plenty of helpful resources online, you can find one here.

When you send your letter make sure you use recorded delivery, so you know exactly when TFL have received your complaint, and you can even follow up with a phone call to 0845 682 0210 to see if they received the letter.

You will find the address to send your complaints letter to below.

TFL Head Office

The head office of TFL can be found here. You can use this address to send letters to the customer service department.

TfL Customer Service
4th Floor
14 Pier Walk
London SE10 0ES

 Taking Your TFL Complaint Further

If you have tried the above options of raising a complaint to TFL and are not satisfied with your outcome, then you can still take your complaint further.

TFL provide information on how to “escalate a complaint” here.

TFL Complaints Escalation

The two companies underlined are the Local Government Ombudsman and London Travel Watch each of these links provide more information to raise a complaint to TFL.

The contact number for the LGO is: 0300 061 0614

The contact number for the London Travel Watch is: 020 3176 2999

Contact TFL About Accessibility

If you require special accessibility to use any of the TFL services, including buses, the underground or the DLR then you can contact TFL using their online form here.

TFL Contact Form

If you complete this form, a member of the customer service team from TFL will get back in touch with you very quickly regarding your query.

When filling in the form, make sure that you remember to fill in your contact number correctly so that TFL can get back in touch with you.

Lost Property In London

If you have lost your property on one of TFL services, you can call the lost property department at 0343 222 1234.

Alternatively, you can fill out an online form to describe the items that you’ve lost, in aims that TFL will call you if your item turns up in their lost property.

Contacting TFL Via Social Media

The contact numbers provided above are the fastest ways to contact TFL. But incase you prefer to use social media then this is still a great place to speak with TFL customer service.

Using Social Media With TFL

TFL are active on all the key social media platforms, and they can be an easy and convenient way to get in touch.

We listed the key social media platforms for TFL, where you will be able to drop them a message.

Use Facebook To Contact TFL

Facebook is a great platform to reach TFL, although it won’t be the fastest to get a response.

Taking a look at the Facebook page, next to the message button, it gives you information on average response times.

TFL Facebook Contact Message

It says that typical responses are typically within one day. So for a faster response, you should consider using Twitter to contact TFL.

Tweeting at TFL

The TFL Twitter page is a much better place to get a fast response from TFL. You can send them a direct message on their page. Or you can use the twitter handle @TfL to message them publicly.

Additional Holiday & Travel Companies Contact Numbers

This website hosts a whole range of Holiday & Travel Contact Numbers.

So when you are planning your next trip away, you can also find the right companies contact number and department. A few examples of the type of holiday contact numbers we have.

ScotRail Contact Number

Virgin Trains Contact Number

KLM Contact Number

On The Beach Contact Number

Be sure to check out these pages, and bookmark this website to keep up to date with TFL contact information.