Thames Water Contact Number
Thames Water Customer Service Contact Numbers
Call the Thames Water customer service team on: 0843 859 0123
Use this Thames Water contact number to speak with customer service about general enquiries, bill queries, change of address and meter readings . Calls cost 7p /min plus your company’s access charge.
Thames Water Opening Hours:
|Thames Water Department||Opening Hours|
|Thames Water Customer Service||Monday to Friday, 8am to 8pm|
Saturday, 8am to 6pm.
Sunday and bank holidays, closed
Popular Thames Water Contact Numbers
|Thames Water Department||Contact Number|
|Thames Water Contact Number||0845 682 0203|
|Thames Water Free Phone Number||0800 980 8800|
|Thames Water Emergency Helpline||0800 714 614|
|Billing and Accounts||0845 682 0203|
|Wastewater Services||0800 316 9800|
|Developer Services||0800 009 3921|
What Is The Main Thames Water Contact Number?
The main Thames Water contact number is 0845 682 0203 you can call this number to speak with a member of the Thames Water customer service team.
You can find the main contact number for Thames Water when you google “Thames Water contact number”.
The number provided is 0800 980 8800 which is their main contact number.
You can also find a helpful PDF on all the different ways to contact Thames Water here.
If you visit the Thames Water website, you can also find a useful section which is highlighted below.
The options include report a leak, your water supply, billing and accounts, moving home, water meters and more. But they each provide useful information on how to contact Thames Water.
Thames Water Free Phone Number 0800
Call Thames Water on their Free Phone number 0800 980 8800.
Thames Water provide a freephone number for their customers to call. This freephone number can be used to contact the main helpline, and speak with a member of the customer service team for all enquiries.
The freephone number above is free from both landlines and mobiles within the UK, but if you’re calling from abroad charges may vary.
There is a great article about 0800 freephone numbers here, and the implications of calling a freephone 0800 number from your mobile and landline.
Thames Water Emergency Helpline
If you are in emergency, you should call the Thames Valley emergency helpline on: 0800 714 614.
Use this helpline if you are wanting to report a leak, or need to speak with a member of the 24 hour team.
They also provide a email option, where you can fill in their online form to report a leak. Here you can document all of the problems you are having to report your issue.
If you are using the emergency contact form, then make sure to include your contact information, so that Thames Water can call you back.
Contact Thames Valley By Post
The contact address for Thames Valley is:
Thames Water, PO Box 286, Swindon, SN38 2RA.
Sending mail to Thames Water via the post is a great way of complaining, and there are also some options of paying bill by post.
Thames Water Customer Service Reviews
One of the most popular websites Trustpilot, has a review section for Thames Water. You can check out their recent reviews here.
As of writing this, they currently have a 1/5 stars. It is hard for a utilities provider to have good reviews, as most people log a review only to complain.
If you have any doubt of using Thames Water based on these reviews, you should contact their customer service team on the phone number 0845 682 0203.
Contact Thames Water On Social Media
Social media can be a great platform to contact Thames Water. In the digital world, being connected to your customers is highly important, thats why Thames Valley have a team ready to respond to your social messages.
Contact Thames Water on Twitter
Twitter is a great place to contact Thames Water, you have the ability to send them a private message, where you can include more detailed report of your issue.
Alternatively you can publicly tweet at them, which makes the complaint more public, therefore the team will want to respond faster.
Twitter can also be a great place to keep up to date with leaks, and maintenance in the Thames Valley area.
Contact Thames Water On Facebook
Facebook is the most popular social platform in the UK, so its understandable that Thames Water are contactable on it here.
Make sure if you’re messaging a complaint, then you should write down your preferred method of contact so they can contact you if they can’t answer your query over social media.
Thames Water YouTube
Thames Water also have a YouTube channel although its not a great place to contact Thames Water, it instead can be used to watch their recent videos, like the fantastic one on how to winter proof your home.
Other Utilities Companies
This website hosts contact numbers for the most popular utilities companies.
So if you are planning to speak with another utilities provider, make sure you check out:
To keep up to date with Thames Water contact numbers, make sure you bookmark this page, or visit our blog.